Contact center goes digital
Manage all of your digital conversations through a single platform
A portlet is a Web-based component that will process requests and generate dynamic content.
Portlets are created outside the Digicare dashboard. After that, portlets can be imported through Digicare dashboard.
Under Settings-Dashboard area there are a number of portlets of different types such as categories, issueflow types..etc.
The agent may edit the portlet name or decide to keep them enabled or disabled.
Easy to configure and monitoring
Through Digicare dashboard you manage all your social profiles and applications. Under Social Management tab you can edit your app or edit, loading/reset data and get information about the profiles you manage.
An Wordcloud is a graphical representation of the most frequent words in the issues of all managed channels. If you set the filter by category, than you`ll display all the words present in the needs of that specific category, with the exception of “stopwords” (irrelevant words). Size and frequency of words are directly proportional and can be seen the number of occurrences of each word.
The tagcloud is a type of portlets that includes a set of labels, where each has a magnitude proportional to its own weight or importance. Tags are terms associated with a particular item to classify the content and clicking on each tag will enable a link that allows you to access the content associated to that specific term, allowing the user to see the needs that include the words related to that tag.
Multilingual items and content
One of the best features of Digicare application is the unlimited languages option integrated inside the dashboard. By selecting your preferred language, all your system settings and content will display automatically in that language. Also, all your customers posts, replies and messages can be translated in your configurable system language by clicking in a flag icon. What are you waiting for?! 🙂
Many Template Options
Digicare comes with a variety number of templates under Plugins area.
Choose the theme you would like and set it as default.
Contextual information around conversations helps teams deliver exceptional customer support and build lasting customer relationships.
Deliver great customer service with ID field to each issue in an external CRM(Customer Relationship Management).
Flexible features to your customers
All social channels
With a few clicks you can add any social networks to Digicare.
The creation time of each message is automatically converted by the system in time zone of their country.
The automatic recognition of phone and Social Security numbers let you easy upgrade the customer profile.
Hiding a message makes it display as inactive but you can undo this action by displaying the hidden message.
Choose to close or not an issue and the status issue will be updated automatically.
Reports in Digicare are data which contains useful information. Reports exports issues depending on the report you choose to access. The reports can be sent directly via email or you can proceed to its extraction in Excel format.
Section that contains all analysis request-able by the customers. The time evolution chart gives you data about response time in minutes, global or single issues. There are other charts like Response rate or Flow requirements
Powerful live chat application for customer support. You must indicate the name and company`s reference and then click “Start chat”, to start the conversation.