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Guest blog: Why knowledge base integration with live chat is important for better customer support

by Shep Hyken    April 20, 2016

Your customers are the core of your business and, as such, they need to be provided with the best possible customer support when they need it, which is the key factor that can significantly improve your overall business. What’s more? Consumers today expect to receive high-quality service when doing business with various brands, so meeting their customer needs should be one of your top priorities.

SocialCustomer care

The Traits That Make for Good Customer Service

by Shep Hyken    April, 2016

Recently one of our subscribers asked me, what traits a person must possess to deliver a good customer service experience. I asked if this was for a customer support rep, and he said no. He was hiring for his IT department. We went back and forth via email, and I thought that a summary of my answer might be worth sharing.


4 Free Meditation Apps for Peace of Mind

by Digital Care website

Want a simple way to unwind and de-stress after a long day? Whether you need five minutes or a full hour, relaxing with one of the free meditation apps below can help you achieve peace of mind. We’ve all probably experienced some form of stress: whether it’s related to your current finances, family dynamics, work tensions, or even just managing a full schedule…


10 Benefits of Social Media for Business

by Emily Copp    17 August 2016

There was a time when social media was considered by some as a passing fad. Something that “the kids” were using that businesses could never really benefit from. Over time, the skeptics were proved wrong. There are over 3 billion internet users—and over 2 billion of them have active social media accounts.

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